FAQ

Q: Who are CranesProduction.com and CranesProduction.net ?
A: We're producer of quality martial arts Instructional DVDs . Also manufacturer of  Wing Chun Wooden Dummy, Butterfly Knives, Dragon Poles and other high quality martial arts products . (.com and .net ) are the same company and will eventually be merged into one website.
 
Q: Why buy from Cranes Production ?
A: High quality, excellent service, reasonable prices. All credit card transactions are protected by a secure 256 Bit SSL encryption, privacy guaranteed, immediate delivery. LIFETIME replacement warranty on our DVDs.

Q: I'm ready to buy but shipping charges quoted are too high. What can I do ? And is there any extra HANDLING charge ?
A: Shipping estimators are provided by USPS. We do not mark-up on freight. If you feel the quoted rate is too high, please email us and we'll try to do something to earn your Business ! We also do not believe in adding handling charges to our customers. You give us the business and it's our duties to prepare and handle the packaging.
 

Q: What kind of quality can we expect?
A: We offer the BEST quality and workmanship. All DVDs manufactured by us come with LIFETIME replacement warranty ( YES...That's LIFETIME..) Proof of purchase from us or Authorized Distributors required. Freights not included. Our Dragon Poles are constructed from solid one piece hard wood .Furniture Grade Solid Teak & Sumatera hard wood are used for our Wing Chun Dummy. Hand crafted by wood artisans.
 
 
Q: I live in Australia / U.K or Asia, DVDs purchased from other countries usually won't work work due to different REGION setting. Will your DVDs play in our DVD players ?
A: All our DVDs Region  is set to ( Zero or FREE ), meaning they're be playable in most countries. We have shipped many of our DVDs worldwide without any major compatibility issue.
 
 
Q :Is it safe to send payment overseas ?
A: No payment needs to be sent overseas.Cranes Production is based in Southern California, USA. We do NOT store customer credit card information and use PAYPAL to safeguard all our customers' information.
 
Q: What kind of payment options do you accept?
A: We accept VISA, MASTERCARD,AMEX, DISCOVER credit  / debit cards via PAYPAL.  All credit /debit cards transactions are secured by 256 SSL. Check, Money Order, Western Union can be processed via email.
 
 
 
Q: Who is PAYPAL and do I need to set up an account to use it ?
A : PAYPAL is a California company founded in 1998.The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts or credit cards . With more than 94 million active accounts in 190 markets and 24 currencies around the world, PayPal enables global ecommerce.
We use PAYPAL EXPRESS on our site. Customers do not need to set up a PAYPAL account to use the service.
For more info on PAYPAL, please visit www.paypal.com

Q: Why sign up for our newsletter ?
A : There are many benefits EXCLUSIVELY for our newsletter subscribers only. Special Coupon Code , FREE Shipping offer, new products announcement, contest and gifts to name a few. We encourage all our customers to sign up. 
 
Q: Are the Wooden Dummies and Dragon Poles painted? Why or Why not?
A: All our Wooden Dummies and Dragon Poles come in natrural wood color and are NOT painted.
We believe the most beautiful and elegant parts of any woods/logs are their natural colors and textures. Our competitors use paint to cover up big patch jobs, joints , glued & laminated parts.

Q: How do you get damaged / defective DVD Replaced / Upgraded ?
A: Simple, send us the defective DVD and proof of purchase from Authorized Distributors, include return postage ( U$ 5.00 within USA and $ 10.00 International  ) and a RETURN address, we'll get BRAND NEW replacements your way in no time.

Q: What's the best way to contact us ? For products inquiry and customers services ?
A:Email to this address : CranesProduction@aol.com  or CranesProduction@gmail.com and chances are you'll get a reply within 24-48 hours, if NOT sooner. Please leave us a telephone number if you need to speak to us in person, we'll call back ! We're commited to providing no-nonsense customer services ! 


Q: Are we contributing to the destruction of exotic trees and forests in another country?
A: All hard woods used by Cranes Production come from responsibly managed forests. To maintain the replenish resource status, only logs with government issued licenses are used. We do not support illegal logging. It's important to note that we do NOT use ' Fancy / Tricky ' name in marketing our product. All wood species can be documented and acquired from places certfied by FSC (Forest Stewardship Council )

Q: How do we maintain our beautiful W.C. Dummy and Dragon pole?
A: As with all wood products, keep away from direct sunlight and apply wood oil whenever necessary. We highly recommend WATCO Teak Oil. Available at The Home Depot or Lowes.

Q: What's the buzz about the cash rewards offer by Cranes Production ?
A:  We'll pay a cash reward for any information leading to the arrest and conviction of any person / company that make illegal copies of our DVDs and book. Doing such act is not only illegal and against the law, but also the same as stealing directly from the Sifu (s) / Sensei, as they get a share of all our DVDs sales.  
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