FAQ

Who are CranesProduction.com and CranesProduction.net?
CRANES PRODUCTION, LLC.
 
Cranes Production ~Exquisite Martial Arts Products~ Producer of Quality Martial Arts Instructional DVDs and books: Wing Chun, Ving Tsun, BJJ, JJJ, Muay Thai, Eskrima, MMA. 
  LIFETIME Replacement Warranty on all DVDs we produced. (* Proof of purchase from us or authorized distributors required, freights not included * ) 
 Defective DVDs and books will be exchanged for the exact same title.
 
~Authorized Dealer of HOLOSUN Technologies Red Dot / Laser, REATE, ENRIQUE PENA, LIONG MAH, LIONSTEEL and CKF knives
100% Authentic. Brand New in Box ! Comes with Owner Manual & FULL Manufacturer Warranty!!!
 
~ ALL products ship directly from Walnut, California, USA~
Why buy from Cranes Production?

High quality, excellent service, reasonable prices. All Paypal transactions are protected by a secure 256 Bit SSL encryption, privacy guaranteed, immediate delivery. LIFETIME replacement warranty on our DVDs.

I'm ready to buy but shipping charges quoted are too high. What can I do? And is there any extra HANDLING charge?

Shipping estimators are provided by USPS. We do not mark-up on freight. If you feel the quoted rate is too high, please email us and we’ll try to do something to earn your business! We also do not believe in adding handling charges to our customers. You give us the business and it’s our duty to prepare and handle the packaging.

What kind of quality can we expect?

We offer the BEST quality and workmanship. All DVDs manufactured by us come with LIFETIME replacement warranty ( YES…That’s LIFETIME.) All knives and Holosun are BRAND NEW IN BOX and come with full manufacturer warranty. 

I live in Australia / U.K or Asia, DVDs purchased from other countries usually won't work work due to different REGION setting. Will your DVDs play in our DVD players?
All our DVDs Region  is set to ( Zero or FREE ), meaning they’re be playable in most countries. We have shipped many of our DVDs worldwide without any major compatibility issue.
Is it safe to send payment overseas?

No payment needs to be sent overseas.Cranes Production is based in Southern California, USA. We do NOT store customer credit card information and use PAYPAL to safeguard all our customers’ information.

What kind of payment options do you accept?

We accept VISA, MASTERCARD,AMEX, DISCOVER credit  / debit cards via PAYPAL.  All credit /debit cards transactions are secured by 256 SSL. Check, Money Order, Western Union can be processed via email.

What is PAYPAL and do I need to set up an account to use it?
PAYPAL is a California company founded in 1998.The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts or credit cards . With more than 94 million active accounts in 190 markets and 24 currencies around the world, PayPal enables global eCommerce.
 
We use PAYPAL EXPRESS on our site. Customers do not need to set up a PAYPAL account to use the service.
For more info on PAYPAL, please visit www.paypal.com
How do you get damaged / defective DVD Replaced / Upgraded?

Simple, send us the defective DVD and proof of purchase from Authorized Distributors, include return postage ( U$ 5.00 within USA and $ 10.00 International  ) and a RETURN address, we’ll get BRAND NEW replacements your way in no time.

What's the best way to contact us for products inquiry and customers services?

Email us at CranesProduction@gmail.com and chances are you’ll get a reply within 24-48 hours, if not sooner. Please leave us a telephone number if you need to speak to us in person, we’ll return your call as soon as possible! We’re committed to providing no-nonsense customer service!